What is the Payment Portal?
What is the Payment Portal?
Stuut has a partnership with Stripe so your customers can pay their invoices online. Once you’ve connected Stripe, you can drop a payment link into any email — your customer clicks the link, picks the invoices they want to pay, and pays online.It removes friction from “How can I pay you?” emails: instead of explaining wire instructions or chasing checks, send a link.
How do I set up Stripe? (Admin)
How do I set up Stripe? (Admin)
- Go to Control Center → Payments → Configurations.
- Click the call-to-action to add your Stripe information.
- A new window walks you through the Stripe authentication steps.
- Once complete, your Stripe account info shows on the configuration page.
How do I send a payment link to a customer?
How do I send a payment link to a customer?
- Open the customer’s profile.
- Click the email button at the top.
- Use a template that includes a payment link, or insert one into a fresh email.
- Send it.
What does the customer see when they click the link?
What does the customer see when they click the link?
Clicking the payment link opens a hosted portal where they can:
- See a list of their open invoices.
- Select one or more invoices to pay.
- Pay online via the Stripe-powered checkout.
Can I add a payment link to my email templates?
Can I add a payment link to my email templates?
Yes — once Stripe is connected, the payment portal URL is available as a template variable. Add it to any email template (especially overdue reminders) so every outreach email automatically gives the customer a one-click way to pay.If you’re not sure how to set it up in your templates, contact your CSM and they can walk through the variable insertion with your team.
Where is the payment portal, and how do customers sign in?
Where is the payment portal, and how do customers sign in?
The portal is at pay.stuut.co by default; some organizations use their own portal address. Customers sign in with an email magic link, so there’s no password to manage. From a single payment link, customers can click Back to [your company] portal to see all their open invoices.Add the Portal URL variable to your templates so customers can always find it.
Can customers pay several invoices at once?
Can customers pay several invoices at once?
Yes. In the portal, customers can select multiple invoices and pay them in one payment.
How do card fees and surcharges work?
How do card fees and surcharges work?
Admins set a percentage or flat fee for credit card payments in Settings → Organization → Payments. A few rules apply:
- Surcharges can’t be applied to debit cards.
- Surcharges on Canadian dollar payments are capped at 2.4%.
- Refunds of fees are handled in your payment processor.
What is Fiserv Commerce Hub?
What is Fiserv Commerce Hub?
Fiserv Commerce Hub is a payment processor option for Stuut’s payment portal, alongside Stripe. It’s designed to lower your cost of card acceptance through surcharging, Level 2/3 interchange optimization, and low-cost debit routing, with enterprise support from Fiserv.Commerce Hub currently supports card payments. ACH support is coming. Refunds, voids, and surcharge settings are managed in your Fiserv portal. Your CSM and Fiserv handle onboarding. Your payment settings page shows which processor you’re using.
Can we take cards through our own processor and ACH through Stuut in the same portal?
Can we take cards through our own processor and ACH through Stuut in the same portal?
Not in one portal. You can include two links in your templates instead, for example a card link to your own portal and an ACH link to Stuut’s portal.
Can Stuut notify customers about declined or expiring cards?
Can Stuut notify customers about declined or expiring cards?
Not today.