How does Stuut capture a promise-to-pay?
How does Stuut capture a promise-to-pay?
When a customer tells the AI call agent or writes in an email reply that they intend to pay, the AI extracts the promised date and payment method and creates a Promise-to-Pay task for you.The AI does its best to interpret natural language — for example, “I’ll send a check tomorrow” said on March 5th becomes March 6th. You can always adjust the date manually.
How do I acknowledge a promise-to-pay?
How do I acknowledge a promise-to-pay?
From the Promise-to-Pay task, you have several options:
- Acknowledge by clicking the checkmark — confirms the promise and pauses dunning for those invoices until the date.
- Edit the date with the pencil icon if you want a different one.
- Close individual invoice promises if some don’t apply (e.g., one was already paid).
- Close the whole task with no action if the promise isn’t valid.
Why is the acknowledged PTP date later than the customer said?
Why is the acknowledged PTP date later than the customer said?
Stuut adds payment processing days based on the payment method to allow time for funds to actually arrive:
Example: customer says on March 1 they’ll mail a check tomorrow (March 2). The acknowledged PTP date becomes March 16 — preventing a false broken-promise flag before the check has time to arrive.
| Payment method | Days added |
|---|---|
| ACH | +3 days |
| Check | +14 days |
| Wire | +2–3 days |
| All other methods | +14 days |
What's a Broken Promise task and when does it appear?
What's a Broken Promise task and when does it appear?
If payment isn’t received by the acknowledged PTP date (plus a grace period of 1–2 days), Stuut creates a Broken Promise task. It includes the original promise details — date, method, invoices — so you have full context for follow-up. Outreach will resume on those invoices.
Can the AI read attachments from a customer reply?
Can the AI read attachments from a customer reply?
Yes. If a customer replies with a screenshot of a payment confirmation or a remittance advice, the AI will attempt to read it and may update the PTP information automatically.