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Stuut’s call agent makes automated outbound phone calls at configured stages — for example, 10 days past due, 21 days past due. It introduces itself with a configured name (e.g., Grace, Catherine, Cimo), references your company, and discusses open invoices with the customer.The agent can:
  • Provide the customer’s total balance and overdue amount.
  • Handle common questions (where to send a check, request an invoice copy, take a payment promise).
  • Detect another language and switch automatically (if multilingual support is enabled).
  • Transfer the call to a live person if a transfer number is configured.
  • Create tasks automatically based on the call outcome.
Open the Call Inbox from the left sidebar. Each call shows:
  • Date, time, and call duration
  • Customer name and associated invoices
  • Sentiment analysis (positive, neutral, negative)
  • Task categories generated from the call
  • Full transcript
  • Audio playback and download
The same blue-dot / green-checkbox icons appear on each call so you can see which still have open tasks.
Stuut reacts to each call outcome:
  • Promise to pay — a Promise-to-Pay task is created with the date and method.
  • “Don’t call me again” — calling is disabled for that contact.
  • Invalid / disconnected number — flagged as a bad number; calling stops.
  • Hangup or unanswered — attempt is logged; the workflow continues to the next stage.
  • Transfer requested — the agent attempts a transfer; if no number is configured, it offers a follow-up by email or callback.
Yes — if multilingual support is enabled by your admin, the agent detects when a customer responds in another language and switches automatically.