AI Call Agent
How to review automated phone calls and the tasks they generate.
What does the AI call agent do?
What does the AI call agent do?
Stuut’s call agent makes automated outbound phone calls at configured stages — for example, 10 days past due, 21 days past due. It introduces itself with a configured name (e.g., Grace, Catherine, Cimo), references your company, and discusses open invoices with the customer.The agent can:
- Provide the customer’s total balance and overdue amount.
- Handle common questions (where to send a check, request an invoice copy, take a payment promise).
- Detect another language and switch automatically (if multilingual support is enabled).
- Transfer the call to a live person if a transfer number is configured.
- Leave a voicemail when no one answers.
- Create tasks automatically based on the call outcome.
How do I review calls in the Call Inbox?
How do I review calls in the Call Inbox?
Open the Call Inbox from the left sidebar. Each call shows:
- Date, time, and call duration
- Customer name and associated invoices
- Sentiment analysis (positive, neutral, negative)
- Task categories generated from the call
- Full transcript
- Audio playback and download
How do I download a call recording?
How do I download a call recording?
Go to Collections → Call Inbox, filter by date, open the call, and use the download arrow on the right to save the audio. There’s no bulk export in the app yet.
What happens after the call — automatic responses?
What happens after the call — automatic responses?
Stuut reacts to each call outcome:
- Promise to pay — a Promise-to-Pay task is created with the date and method.
- “Don’t call me again” — calling is disabled for that phone number.
- Invalid / disconnected number — flagged as a bad number; calling stops.
- Hangup or unanswered — attempt is logged; the workflow continues to the next stage.
- Transfer requested — the agent attempts a transfer; if no number is configured, it offers a follow-up by email or callback.
- Dispute raised — the agent acknowledges the concern, lets the customer know the team will follow up, ends the call politely, and the dispute is classified afterward.
If a customer asks not to be called, does Stuut stop calling them?
If a customer asks not to be called, does Stuut stop calling them?
Once an opt-out is processed and that phone number is disabled, automated outreach won’t call it again. Opt-outs are per phone number, not per account: other contacts at the same customer can still be called, and email outreach continues.If a customer asks by email not to be called, calling isn’t disabled automatically. Turn off automated calling for that number on the contact.
Does the agent confirm it's speaking to the right person?
Does the agent confirm it's speaking to the right person?
Yes. The agent confirms the contact’s identity before sharing account details, and it ends the call if it reaches the wrong person. You can adjust the opening line in your call settings, for example “Am I speaking with Bob at Acme?”
Can the agent make several calls at once?
Can the agent make several calls at once?
Yes. The agent calls in parallel. There’s a setting to limit how many calls run at the same time, and one to make sure the same contact is called at most once per day.
Does the agent remember previous calls?
Does the agent remember previous calls?
Not yet. Each call is prepared fresh from the current account: balances, open and overdue invoices, contacts, language, and your custom instructions. Memory across calls is on the roadmap.
What happens if a customer calls the number back?
What happens if a customer calls the number back?
Inbound calls aren’t supported yet, so there’s no callback handling or missed-call task. Transfers to your support line only work during the agent’s outbound calls. Inbound calling is on the roadmap.
Can customers pay over the phone?
Can customers pay over the phone?
No. The agent doesn’t take card or bank details on a call. Instead, it offers to send a payment link after the call.
Does the call agent speak other languages?
Does the call agent speak other languages?
Yes — if multilingual support is enabled by your admin, the agent detects when a customer responds in another language and switches automatically. You can also set a contact’s preferred call language on the customer. Check with your CSM before enabling a new language, as some languages need testing first.
Can I use different voices or openings for different stages?
Can I use different voices or openings for different stages?
Not yet. The voice is tied to the call language, and the opening is set for your whole organization.
How do I test the call agent on my own phone?
How do I test the call agent on my own phone?
Open any invoice, click Call, and enter your own number. You don’t need an active workflow. The call is logged as a real call on that customer.
Can collectors call customers from inside Stuut?
Can collectors call customers from inside Stuut?
Not yet. Manual call stages create a task reminding the collector to call. The call itself happens outside Stuut. In-browser calling is on the roadmap.
What format should phone numbers be in?
What format should phone numbers be in?
Use E.164 format: a plus sign and the country code, then the number. For example,
+14155550123 for a US number.Which phone provider does Stuut use?
Which phone provider does Stuut use?
Stuut places calls through Twilio. Spam protection can be enabled on your numbers.