Skip to main content
A good daily flow is:
  1. Dashboard — check today’s promise-to-pay calendar and your open task count.
  2. Collections Inbox → Drafts — review drafts Stuut generated overnight (when in Draft Mode).
  3. Tasks — work through promise-to-pay, invoice requests, and disputes. Sort by oldest, type, or customer to focus.
  4. Call Inbox — review transcripts and any follow-up tasks from AI calls.
Tasks are auto-created whenever a customer responds to outreach — by email or phone. Common types:
  • Promise to Pay — customer committed to a payment date.
  • Broken Promise — promised payment was missed.
  • Invoice Inquiry / Request — customer wants a copy or has a question.
  • Dispute — customer is contesting an invoice.
  • Payment Confirmation — customer says they’ve sent payment.
  • Call Follow-Up — review a call transcript and take action.
  • General Inquiry — anything else; usually with an AI-drafted reply you can edit.
Each task has a Task Brief explaining what happened and what action is needed. For email-based tasks you’ll see the original outreach, replies, and an AI-drafted response. For call-based tasks you’ll see the transcript, sentiment, and audio playback.You can fully edit any AI-drafted reply — change text, add attachments, insert hyperlinks. Click Send to dispatch, or use Mark as Closed / No Action Needed to close without sending.
Tasks cannot be reopened Once a task is closed, it cannot be reopened. Always verify your action is complete first. The X button in the task editor closes the task — use Escape to exit without closing.
Tasks default to showing only Open items. You can:
  • Clear the open-only filter to see Closed tasks too.
  • Filter by task type, customer, status, or date range.
  • Group tasks by age, type, or customer right from the Dashboard.
  • Open tasks from a specific customer’s profile to focus on just that account.
When a customer responds and Stuut creates a task, you’ll see an indicator on the email or call:
  • Blue dot — open task that needs attention.
  • Green checkbox — task already completed.
This works the same way in both the Collections Inbox and the Call Inbox.
Use the arrow buttons inside the task detail view to jump between tasks without going back to the list. Press Escape or click outside the modal to close it without closing the task itself. Use the “Full Task” toggle to return to the overview.
This is intentional. Stuut sends outreach Monday–Friday during a configured outreach window (typically 8/9 AM–5/5:30 PM), and trickles emails throughout the day to mimic natural human sending patterns. This protects your email deliverability and keeps your domain from being flagged as spam.For phone calls, Stuut uses the recipient’s time zone (when enabled) so customers aren’t called outside their local business hours.
Each outreach stage can be set to one of two modes:
  • Draft Mode — emails are created but held in your inbox for review.
  • Auto-Send — emails send automatically without approval.
When Stuut first goes live, every stage starts in Draft Mode, giving you 1–2 weeks to verify templates and data. Most teams enable auto-send for pre-due and due-date stages first (lowest risk), then add overdue stages as confidence grows. You can toggle auto-send off at any time.