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TermDefinition
AI Call AgentStuut’s automated phone system that makes outbound calls, handles common questions, logs transcripts with sentiment, and escalates when needed.
Auto-SendA per-stage toggle. When ON, that stage’s emails send automatically without human review.
Broken PromiseA task auto-created when a customer’s promised payment date is missed.
Call InboxWhere all AI voice call records live — transcripts, sentiment, outcomes, and tasks.
Collections InboxMain email inbox showing Drafts (pending review), Sent, and replies.
Connected EmailA company email linked to Stuut via SSO; used as the “From” address for all outreach.
Control CenterAdmin configuration area for workflows, call agent, automation, and global settings.
DSODays Sales Outstanding — average number of days to collect payment after a sale.
Drafts ModeMode where Stuut creates emails but holds them for review. Recommended for the first 1–2 weeks.
DunningThe process of sending progressively escalating reminders for overdue invoices.
Dunning StateThe current outreach status for a customer (Active, Paused for Dispute, etc.).
ERPYour core business system (SAP, NetSuite, Dynamics, PeopleSoft, etc.) where invoices originate.
Promise to Pay (PTP)A customer’s commitment to pay by a specific date. Stuut logs it, adds processing days, pauses dunning, and watches for receipt.
SegmentA group of customers sharing criteria (region, size, tier) with a specific workflow assigned.
SSOSingle Sign-On — authenticate using your existing company Microsoft or Google credentials.
Stuut InsightsAI-generated intelligence per customer: average pay days, preferred contact, response patterns.
TenantA single Stuut instance, typically one per ERP or business unit.
WorkflowA configured sequence of outreach stages defining when and how customers are contacted.