| AI Call Agent | Stuut’s automated phone system that makes outbound calls, handles common questions, logs transcripts with sentiment, and escalates when needed. |
| AP Portal | A customer’s accounts-payable system (such as SAP Ariba, Coupa, or Taulia) where invoices must be submitted and tracked. See AP Portals. |
| Ask Stuut | Stuut’s AI analytics assistant. Ask plain-English questions about your AR data in Stuut or from Claude or Cursor. See Ask Stuut. |
| Audit Log | Admin-only record of who did what in Stuut, and when, with before-and-after values. See Audit Log. |
| Auto-Send | A setting that sends emails automatically without human review. When off, emails wait as drafts. |
| Broken Promise | A task auto-created when a customer’s promised payment date is missed. |
| Business Unit | A business, brand, or entity within your Stuut workspace. Business units scope what managers see. |
| Call Inbox | Where all AI voice call records live — transcripts, sentiment, outcomes, and tasks. |
| Citation | A link on a task to the Playbook article the agent relied on. |
| Collections Inbox | Main email inbox showing Drafts (pending review), Sent, and replies. |
| Connected Email | A company email linked to Stuut via SSO; used as the “From” address for all outreach. |
| Control Center | Admin configuration area for workflows, call agent, automation, and global settings. |
| DSO | Days Sales Outstanding — average number of days to collect payment after a sale. |
| Drafts Mode | Mode where Stuut creates emails but holds them for review. Recommended for the first 1–2 weeks. |
| Dunning | The process of sending progressively escalating reminders for overdue invoices. |
| Dunning State | The current outreach status for a customer (Active, Paused for Dispute, Third Party Collection, etc.). |
| ERP | Your core business system (SAP, NetSuite, Dynamics, PeopleSoft, etc.) where invoices originate. |
| Installment | One scheduled payment within a payment plan. |
| MCP | Model Context Protocol — the standard that lets AI assistants like Claude connect to Stuut. See Ask Stuut MCP. |
| On-Account Credit | Money received from a customer that isn’t yet applied to specific invoices. |
| Payment Plan | A structured repayment agreement that replaces invoice-by-invoice dunning with scheduled installments. See Payment Plans. |
| Playbook Article | A piece of guidance (policy, SOP, rule) the agent uses when working your accounts. Can be shared, customer-scoped, or segment-scoped. |
| Promise to Pay (PTP) | A customer’s commitment to pay by a specific date. Stuut logs it, adds processing days, pauses dunning, and watches for receipt. |
| Remittance Request | An email asking a customer which invoices a payment covers. Stuut can suggest or send these automatically. |
| Segment | A group of customers defined by rules (region, business unit, balance, aging, custom fields and more) that decides their workflow and Playbook guidance. See Segments. |
| SSO | Single Sign-On — authenticate using your existing company Microsoft or Google credentials. |
| Stuut Insights | Per-customer insights calculated from account activity: average pay days, preferred contact, response patterns. |
| Stuut Touched | An Analytics filter that separates customers and invoices Stuut worked from those it didn’t. |
| Tenant | A single Stuut instance, typically one per ERP or business unit. |
| Triage Inbox | Where inbound emails Stuut can’t confidently match to a customer wait for an admin or manager to assign them. |
| Workflow | A configured sequence of outreach stages defining when and how customers are contacted. See Workflows & Outreach. |
