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Confirm with your IT admin that you’ve been added to the Stuut application in Azure / Microsoft 365 (or invited via Google). Then clear your browser cache and try again in a fresh browser window. Chrome or Edge are recommended.
Payment data has likely not yet synced from your ERP. Check with your admin on the sync schedule. In the meantime, discard any open drafts for this customer and add a note. The status will update on the next successful sync.
Unfortunately, tasks cannot be reopened once closed. Follow up with the customer manually outside Stuut, or ask your admin about creating a new task on the account.
Stuut only creates tasks from replies inside threads it initiated. If the customer sent a brand-new email (not a reply to a Stuut thread), it won’t be captured automatically — you’ll need to handle it manually.
Always edit drafts before sending. The AI learns from your edits over time, so corrections now improve future drafts. If the tone is consistently off, flag it to your Stuut Customer Success Manager about targeted retraining.
This usually comes from how names are stored in your ERP. Work with your IT team to add a name-formatting step in the data export or integration pipeline.
Go to the customer’s Contacts tab and update the contact information. Stuut will use the corrected contacts for all future outreach. Follow up manually with the right contact for the immediate situation.