> ## Documentation Index
> Fetch the complete documentation index at: https://support.stuut.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Quick reference for key Stuut terms.

| Term                     | Definition                                                                                                                                      |
| ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| **AI Call Agent**        | Stuut's automated phone system that makes outbound calls, handles common questions, logs transcripts with sentiment, and escalates when needed. |
| **Auto-Send**            | A per-stage toggle. When ON, that stage's emails send automatically without human review.                                                       |
| **Broken Promise**       | A task auto-created when a customer's promised payment date is missed.                                                                          |
| **Call Inbox**           | Where all AI voice call records live — transcripts, sentiment, outcomes, and tasks.                                                             |
| **Collections Inbox**    | Main email inbox showing Drafts (pending review), Sent, and replies.                                                                            |
| **Connected Email**      | A company email linked to Stuut via SSO; used as the "From" address for all outreach.                                                           |
| **Control Center**       | Admin configuration area for workflows, call agent, automation, and global settings.                                                            |
| **DSO**                  | Days Sales Outstanding — average number of days to collect payment after a sale.                                                                |
| **Drafts Mode**          | Mode where Stuut creates emails but holds them for review. Recommended for the first 1–2 weeks.                                                 |
| **Dunning**              | The process of sending progressively escalating reminders for overdue invoices.                                                                 |
| **Dunning State**        | The current outreach status for a customer (Active, Paused for Dispute, etc.).                                                                  |
| **ERP**                  | Your core business system (SAP, NetSuite, Dynamics, PeopleSoft, etc.) where invoices originate.                                                 |
| **Promise to Pay (PTP)** | A customer's commitment to pay by a specific date. Stuut logs it, adds processing days, pauses dunning, and watches for receipt.                |
| **Segment**              | A group of customers sharing criteria (region, size, tier) with a specific workflow assigned.                                                   |
| **SSO**                  | Single Sign-On — authenticate using your existing company Microsoft or Google credentials.                                                      |
| **Stuut Insights**       | AI-generated intelligence per customer: average pay days, preferred contact, response patterns.                                                 |
| **Tenant**               | A single Stuut instance, typically one per ERP or business unit.                                                                                |
| **Workflow**             | A configured sequence of outreach stages defining when and how customers are contacted.                                                         |