> ## Documentation Index
> Fetch the complete documentation index at: https://support.stuut.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Promise-to-Pay

> How Stuut captures, processes, and tracks customer payment commitments.

<AccordionGroup>
  <Accordion title="How does Stuut capture a promise-to-pay?">
    When a customer tells the AI call agent or writes in an email reply that they intend to pay, the AI extracts the promised date and payment method and creates a Promise-to-Pay task for you.

    The AI does its best to interpret natural language — for example, "I'll send a check tomorrow" said on March 5th becomes March 6th. You can always adjust the date manually.
  </Accordion>

  <Accordion title="How do I acknowledge a promise-to-pay?">
    From the Promise-to-Pay task, you have several options:

    * **Acknowledge** by clicking the checkmark — confirms the promise and pauses dunning for those invoices until the date.
    * **Edit the date** with the pencil icon if you want a different one.
    * **Close individual invoice promises** if some don't apply (e.g., one was already paid).
    * **Close the whole task** with no action if the promise isn't valid.

    <Warning>
      **Acknowledging vs. closing**
      If you close a PTP task without acknowledging the dates, dunning will NOT pause. You must click the checkmark for the pause to take effect.
    </Warning>
  </Accordion>

  <Accordion title="Why is the acknowledged PTP date later than the customer said?">
    Stuut adds **payment processing days** based on the payment method to allow time for funds to actually arrive:

    | Payment method    | Days added |
    | ----------------- | ---------- |
    | ACH               | +3 days    |
    | Check             | +14 days   |
    | Wire              | +2–3 days  |
    | All other methods | +14 days   |

    Example: customer says on March 1 they'll mail a check tomorrow (March 2). The acknowledged PTP date becomes March 16 — preventing a false broken-promise flag before the check has time to arrive.
  </Accordion>

  <Accordion title="What's a Broken Promise task and when does it appear?">
    If payment isn't received by the acknowledged PTP date (plus a grace period of 1–2 days), Stuut creates a Broken Promise task. It includes the original promise details — date, method, invoices — so you have full context for follow-up. Outreach will resume on those invoices.
  </Accordion>

  <Accordion title="Can the AI read attachments from a customer reply?">
    Yes. If a customer replies with a screenshot of a payment confirmation or a remittance advice, the AI will attempt to read it and may update the PTP information automatically.
  </Accordion>
</AccordionGroup>