> ## Documentation Index
> Fetch the complete documentation index at: https://support.stuut.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails & Drafts

> How to review, edit, and send the emails Stuut drafts for you.

<AccordionGroup>
  <Accordion title="What should I check before sending a draft?">
    For every draft, verify:

    * Customer name is correct and properly formatted (not in ALL CAPS).
    * Invoice numbers, amounts, and due dates are accurate.
    * Tone is appropriate for this customer and stage.
    * The recipient is the right contact.
    * Attached invoice PDFs are the correct documents.

    If the invoice was already paid or the draft is no longer relevant, discard it instead of sending.
  </Accordion>

  <Accordion title="Can I edit a draft before sending?">
    Yes — drafts are fully editable. You can change the body, adjust the recipient, add CC/BCC, attach files, insert hyperlinks, and even apply a different email template from within the draft editor. Click **Send** when satisfied. Sent emails appear under the Sent section of your Collections Inbox.
  </Accordion>

  <Accordion title="How do I send a manual email outside of a workflow?">
    You can initiate outreach manually from several places:

    * **Collections Inbox** — compose a new email from scratch.
    * **Customer page** — click the email icon at the top.
    * **Invoice page** — select one or more invoices and click Email to reference them.

    You can apply any existing template to a manually started email.

    <Warning>
      **Cross-customer protection**
      If you accidentally select invoices from two different customers, Stuut will block the send to prevent you from sharing one customer's information with another.
    </Warning>
  </Accordion>

  <Accordion title="How do I send to a different contact than the default?">
    Automated outreach goes to the primary contact on file. You can:

    * Override the recipient in the draft before sending.
    * Add new contacts on the customer's profile and set a different one as primary.
    * Use a placeholder name + general inbox email if no specific person is on file.

    <Note>
      **Note**
      Contact changes made in Stuut do not flow back to your ERP — update both systems if you need consistency.
    </Note>
  </Accordion>

  <Accordion title="How do email templates and dynamic fields work?">
    Every Stuut email is based on a template tied to a workflow stage. Templates mix fixed copy with dynamic fields like `{{customer_name}}`, `{{invoice_amount}}`, `{{due_date}}`, and `{{portal_url}}`. When the email is generated, those placeholders are replaced with real customer data pulled from your ERP. Admins manage templates in the Control Center.
  </Accordion>
</AccordionGroup>