> ## Documentation Index
> Fetch the complete documentation index at: https://support.stuut.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Call Agent

> How to review automated phone calls and the tasks they generate.

<AccordionGroup>
  <Accordion title="What does the AI call agent do?">
    Stuut's call agent makes automated outbound phone calls at configured stages — for example, 10 days past due, 21 days past due. It introduces itself with a configured name (e.g., Grace, Catherine, Cimo), references your company, and discusses open invoices with the customer.

    The agent can:

    * Provide the customer's total balance and overdue amount.
    * Handle common questions (where to send a check, request an invoice copy, take a payment promise).
    * Detect another language and switch automatically (if multilingual support is enabled).
    * Transfer the call to a live person if a transfer number is configured.
    * Create tasks automatically based on the call outcome.
  </Accordion>

  <Accordion title="How do I review calls in the Call Inbox?">
    Open the **Call Inbox** from the left sidebar. Each call shows:

    * Date, time, and call duration
    * Customer name and associated invoices
    * Sentiment analysis (positive, neutral, negative)
    * Task categories generated from the call
    * Full transcript
    * Audio playback and download

    The same blue-dot / green-checkbox icons appear on each call so you can see which still have open tasks.
  </Accordion>

  <Accordion title="What happens after the call — automatic responses?">
    Stuut reacts to each call outcome:

    * **Promise to pay** — a Promise-to-Pay task is created with the date and method.
    * **"Don't call me again"** — calling is disabled for that contact.
    * **Invalid / disconnected number** — flagged as a bad number; calling stops.
    * **Hangup or unanswered** — attempt is logged; the workflow continues to the next stage.
    * **Transfer requested** — the agent attempts a transfer; if no number is configured, it offers a follow-up by email or callback.
  </Accordion>

  <Accordion title="Does the call agent speak other languages?">
    Yes — if multilingual support is enabled by your admin, the agent detects when a customer responds in another language and switches automatically.
  </Accordion>
</AccordionGroup>